
During the game
Stuck somewhere
Feeling stuck? Have a look at the help section. There are always one or two hints waiting for you. If the hints still do not get you moving, you can skip this part. When you skip a station, we see it and know that this spot needs to be improved.
Missing pieces
Very rarely, a piece might be missing, damaged or temporarily blocked, for example because of construction work. We place everything as safely as possible, but sometimes things happen. Open the help section to see photos of the piece you are looking for. If the photos do not solve it, you can skip and keep going.
Something to fix or improve
At the end of the game, you can send us a message directly in the app. If anything did not feel right, please tell us. We fix broken or missing pieces within 24 hours, often even on the same day.