Frequently asked questions

If you don’t see your question here, write us at hello@sato-code.com

WHEN AND WHERE

The current cities are listed under CHOOSE A TRAIL, but we’re growing constantly! To get all the latest news and see where we’re going next, follow us on our social media or subscribe to our Sato News.

Yes, absolutely – no reservations, no hassle! Just get your tickets under CHOOSE A TRAIL and reach the starting location shown in the Sato Code app.

HOW

Sato Code is a multiplayer game, so minimum 2 people. If you are more than 4 you’ll play in multiple teams. We highly recommend a staggered start (5-10 minutes).

Right after buying your tickets you’ll receive an email with your ticket code. Type it in the Sato Code app, reach the starting point displayed in the app and start the game. Remember to charge your battery beforehand.

Everything is up to you, so feel free to experiment, we won’t limit your creativity. Want to bring along a DIY R2-D2 and C3PO? We’re not stopping you.

If you want to beat the record you can, but definitely don’t need to. You can use any form of transportation including an e-scooter but, really, for the best experience, just walk!

You can type your Ticket Code in the Sato Code app as soon as you receive it per e-mail, or you can wait to be at the starting location. Just don’t remove the app from the phone before playing, if you have already entered your code.

You need at least Android version 7.0 or iOS 11.0.

Phones older than 5 years might not get system updates. In this case, download the Sato Code App and open it to see if everything works.

The Sato Code app is your guide along the Trail. It will give different information for each player, let you make choices together with your teammates and help you if you’re lost. You can download it for free from the Apple Store and Google Play.

TICKETS

Here on the website, under CHOOSE A TRAIL. You will receive your Ticket Code per e-mail straight after. Check your spam folder too!

In the rare case you haven’t received the e-mail, let us know by e-mail: hello@sato-code.com or WhatsApp: +41 79 617 85 41

Check under each single Trail, between 12 to 14.- per person – or below 10 € in Italy.

Yes, so that everybody can unlock the Trail on their phone (children under 10 do not need tickets).

It is a multi-player game (min. 2), so the players will receive different pieces of information to combine.

You will get your Ticket Code per e-mail right after buying your tickets under CHOOSE A TRAIL. Type it in the Sato Code app to unlock the Trail when you are at the starting location.

No, they are not. A ticket is the entrance to the trail, so to say. Then you can create a team as you prefer – it does not matter if you have bought the tickets separately.

Tickets and gift cards are valid for 1 year.

Please refer to the section Groups & Events and get in touch with us.

Sato Code is great for kids to learn logic and soft skills. But the puzzles can be overwhelming, so we recommend to play as a family. If the kids already own a phone, the experience will be even better for them. From 14-16 years they can also play alone.

Kids under 10 come along for free.

WHAT IF

No worries, you can get some hints in the app.

We try to make it possible for everyone, but not all stations are easy to reach so make sure at least one person in your group can move freely.

MISCELLANEOUS

We’ve just started, but we are always looking to meet motivated code-breakers. Introduce yourself at hello@sato-code.com

If you have a shop or other venue with an accessible window and would like to become a Sato Code station, or if you have a great idea that you think we should incorporate, drop us a line at hello@sato-code.com. We are also open to any other idea and we love hearing about new projects! Want to discuss something with us? Get in touch!

Sure, we will promptly send you press photos, answer all your questions and give interviews. Contact us at hello@sato-code.com or +41 79 617 85 41.

Yes, we have a cool one! Check it out under GIFT CARDS. You’ll need to reply to the booking confirmation e-mail.  We will send you within 24 hours your personalized gift card.